I got my fiancée a beautiful black diamond engagement ring, and was smart enough to get jewelry insurance on it. A few months later the black diamond solitaire actually cracked across the top from a natural inclusion. It was the most upsetting day for both my fiancée and myself. After spending months to find the most perfect engagement ring, for the solitaire to crack as it did was absolutely heartbreaking.
Luckily, I found Worthington Jeweler’s and Eric the associate who worked with me and my insurance company. Not only was he kind, and understood how heartbreaking this situation was for us, but the communication from him was consistent and what was really needed to ease my mind.
Not only did Eric get in several different batches of black diamond solitaires in and let me inspect them with him until we found the perfect one. I was patient through the whole process but Eric was supportive and wanted us to be completely satisfied with the perfect diamond.
Once we found the perfect solitaire, Eric and team at Worthington Jewelers worked with my insurance company and handled all the work between the two companies seamlessly.
Worthington Jewelers did amazing work to repair our beautiful engagement ring so that it was even more stunning that the day I was able to give it as a promise of our love and future.
I can’t even stress enough how BEAUTIFUL the repair was that they did for us! And, I couldn’t be more pleased the customer service and how gently they handled us through this entire event. Eric was the absolute best, and I will be a Worthington Jewelers customer for life!! I cannot recommendation them enough. Excellent work!!