Went shopping for a gift for my wife. I had been in once and had a positive experience but didn’t end up purchasing anything. It was a busy Saturday but was greeted by the owner. He took the time to ask me what I was looking for, was very kind about price range, and showed me a few things while giving me ample space to move around and look.
Ended up going with an estate piece that he recommended, a really unique piece that I think she will love.
This place is akin to my local hardware store or any other small locally owned business, you might be able to find decent customer service at a chain store, but it’s much more likely to happen at a locally owned business and that’s the case with Worthington.